Effective Date: May 17th, 2025
This policy outlines how ArchNGN Pty Ltd ("ArchNGN," "we," "us") collects, uses, and shares your personal information through our websites, mobile applications, and related services (collectively, the "Services").
Information We Collect
We collect personal information when you interact with our Services, whether you are a Client outsourcing a project or an Agent performing one.
Information You Provide:
- Account and Contact Details: Your name, address, email, phone number, and login credentials.
- Client Information: Your business name, address, industry, and authorized user details.
- Agent Information: Your educational and professional background, references, and identification for verification.
- Project and Payment Details: Information about projects and billing information, processed through third-party payment providers.
- Communications: Information you provide when you contact us for support, participate in surveys, contests, or events, or use interactive features of our Services.
- Job Applications: Information you submit when applying for a position with us.
Information Collected Automatically:
- Agent Work Information: Our software may collect data on your work for a client, including keystrokes, mouse clicks, and screenshots, with your knowledge and consent.
- Usage and Device Data: We automatically collect your IP address, browser and device details, location information, and data on your interactions with our Services, using technologies like cookies and pixel tags.
- Analytics: With your consent, we use services like Google Analytics to understand how you use our Services. These tools are only activated after you provide consent via our cookie banner. You can withdraw consent at any time (see "Cookies and Consent" below).
Information from Other Sources:
We may receive information about you from third-party services, such as social networking sites if you link them to our Services, and from references for our Agents.
How We Use Your Information
We use your personal information to:
- Provide and Improve Our Services: Fulfilling our contractual obligations, managing your account, processing payments, and developing new features.
- Administrative Purposes: For security, fraud prevention, and to communicate with you about your account and our policies.
- Marketing: To provide you with relevant content and advertisements. With consent, we may use Agent information for promotional purposes.
- With Your Consent: For any other purpose disclosed to you at the time we collect your information.
Disclosing Your Information
We may share your information with:
- Your Organization: If you use our Services on behalf of a company, they may have access to your information.
- Clients and Agents: To facilitate projects, we share relevant information between Clients and Agents.
- Service Providers: With third parties that assist us with services like payment processing, marketing, and IT.
- Business and Advertising Partners: To provide and promote our services.
- For Legal Reasons: To comply with legal obligations, protect our rights and safety, and in the event of a merger or sale of our company.
Cookies and Consent
When you first visit our website, we present a cookie consent banner that allows you to accept or reject non-essential cookies. No non-essential cookies are set until you provide consent.
We use the following categories of cookies:
- Essential: Required for the website to function. These are always active and do not require consent.
- Analytics: Help us understand how visitors use our website, including page views and navigation patterns. These cookies are only set if you consent to the Analytics category.
- Marketing: Used to measure the effectiveness of our marketing efforts. These cookies are only set if you consent to the Marketing category.
Your consent preferences are stored locally in your browser for 180 days. You can change or withdraw your consent at any time by clicking the "Cookie Preferences" link in the footer of any page, which will reset your choices and re-display the consent banner.
Your Choices and Rights
- Opt-Out: You can unsubscribe from marketing emails and disable push notifications and location tracking on your mobile device.
- Cookie Consent: You can manage your cookie preferences at any time via the "Cookie Preferences" link in the website footer, or through your browser settings.
- Your Privacy Rights: Depending on your location, you may have the right to access, correct, or delete your personal information. California residents have rights under the CCPA. To exercise these rights, please contact us.
International Data Transfers
Your information may be transferred and processed in countries outside of where you live, including the United States. We take steps to protect your data in accordance with applicable laws.
Data Retention and Security
We retain your information for as long as necessary to provide our Services and for other legitimate business purposes. We take reasonable measures to secure your information, but no system is 100% secure.
Third-Party Links
Our Services may link to other websites. We are not responsible for the privacy practices of these other sites.
Children's Information
Our Services are not for children under 13. If you believe your child has provided us with information, please contact us.
Changes to This Policy
We may update this policy and will notify you of any material changes. Your continued use of our Services after an update constitutes acceptance of the new policy.
Contact Us
For any questions about this policy, please contact us via our contact form.