Last updated: 23 September 2026
ArchNGN Pty Ltd ("ArchNGN", "we", "us") is an Australian company. This policy explains how we collect, use, disclose and protect personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
It covers our website at archngn.com, including our documentation, and our dealings with people who contact us or take part in early access. Personal information that customers store or process in the ArchNGN platform is handled under the customer agreement for that platform.
We only collect personal information that we need to respond to you and run our business.
We don't ask for, and don't want, sensitive information such as health or financial details. Please don't include it in messages to us.
We only send marketing emails where you have agreed to receive them or we are otherwise permitted to, and every marketing email includes a way to unsubscribe. We don't sell personal information.
We share personal information only as needed to run our business:
Some of our service providers store or process information outside Australia, including in the United States. Before disclosing personal information overseas, we take reasonable steps, as required by APP 8, to make sure it will be handled in a way consistent with the APPs.
When you first visit, a banner lets you accept or reject optional cookies. Optional cookies are off until you turn them on.
Your choices are stored in your browser for 180 days and apply to the whole site, including the documentation. You can change them at any time with the "Cookie preferences" link in the site footer. If you turn a category off, we stop using those cookies and delete the ones already set.
We protect personal information with reasonable technical and organisational measures, including encryption in transit and access controls. We keep it only for as long as we need it for the purposes above or to meet legal requirements, then delete or de-identify it.
You can ask to access the personal information we hold about you, or to correct it, by emailing privacy@archngn.com. We'll respond within 30 days. In limited cases the law allows us to refuse access, and if so we'll explain why.
If you think we have mishandled your personal information, contact us at privacy@archngn.com and we'll respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
ArchNGN currently operates from Australia. If you're located elsewhere, the privacy laws where you live, such as the GDPR in the European Union and United Kingdom, may give you additional rights. Contact us and we'll help you exercise them. As we expand to customers in other countries, we'll update this policy to cover those jurisdictions.
We may update this policy from time to time. We'll post the new version here with a new "last updated" date, and we'll tell customers directly about significant changes.
Privacy questions and requests: privacy@archngn.com. You can also reach us through our contact form.